Contact and Support During School Closure

While the school building might be closed we are still very much working as a school and we are still here to support our families.  Please do get in touch if there is anything at all using the contact information below:

In addition to the usual school supports in place please see below for other supports available during this challenging time:

Family Learning Emergency Support can be contacted on 0800 030 4713.

Aberdeen Cyrenians are providing food parcels and will deliver due to the social distancing measures in place.  If you want to access this support you can do so by making contact directly with Cyrenians.

Grampian Coronavirus Access Hub are in contact with lots of volunteers and organisations that can help. If you’re struggling in any way and needs some support – short of food, need someone to pick up medicine or someone to phone for a chat – please get in touch via their website Grampian Coronavirus Access Hub or by phoning their helpline on 0800 0304 713.  The helpline is staffed from 8am – 6pm Monday to Friday.

Know anyone experiencing Domestic Abuse? Helpline – 0800 027 1234 or go to Police – 999 or 101

The Lord Provost is to launch a fund to support individuals and families affected by COVID-19.  Individuals and families will be able to apply for themselves online – or they can phone the ACC Crisis Support Line 0800 0304 713 to access funds.  The funding criteria will be:

  • People suffering financial hardship as a result of COVID-19
  • People whose income has been directly affected by COPVID-19 – a reduction of 50% or more of household income
  • Individuals with an income of less than 20k
  • Families with an income of less than 30k
  • Other support options must have been explored
  • People can only apply once every 31 days

The maximum for an individual application will be £200 and for a family £300.

Families Outside Please see below for support and information from Families Outside

Further to the Government’s announcement , short term sentenced individuals can be released on or after 30 April 2020.  Figures indicate that approx 36 short-term sentenced individuals have been identified to be released from HMP Grampian back into Aberdeen and Aberdeenshire across a four week period starting from 30 April 2020. .  This could have a huge impact on children and families if not supported appropriately.  In view of this I would like to communicate what Families Outside can offer in terms of support.

Families with a loved one in prison are having to cope twofold, not only with the stress of the COVID-19 measures, but also the concern for their family member in prison.  This has led to extreme levels of anxiety and hardship resulting in an unprecedented level of demand on our service. Visits to prisons have been suspended, and any contact families are able to make has become increasingly challenging.  This loss of face to face contact and  the restrictions placed on getting money or items into prison have resulted in families feeling a sense of disconnect, hopelessness and potential loss.  At this incredibly difficult time for all of us, Families Outside continue to support in the most effective ways we can whilst keeping our own staff safe and closely following Scottish Government guidance. This means we can’t offer any face to face support at present, but we will be on the end of the phone, email, text, WhatsApp, FaceTime, Skype, Facebook, and Twitter.

Despite all the changes that the Coronavirus has brought, we are still supporting families through our:

·         Helpline 0800 254 0088

·         Webchat

·         Text FAMOUT to 60777

·         Email

·         Regional Teams are also providing support, albeit remotely. Please note our operating times are Monday – Friday 9am – 5pm.

If you or someone you are working with needs support, please contact us.

Sanitary Products

To make sure young people do not go without free sanitary products from now until the summer holidays we have arranged for female pupils, in secondary schools, who are in receipt of free school meal (FSM) vouchers, to receive an additional £5 voucher every 4 weeks to spend on sanitary products:

  • 15th May – £30 voucher (£25 FSM voucher plus additional £5 for sanitary products)
  • 29th May – £25 voucher
  • 12th June – £30 voucher
  • 26th June – £25 voucher

This voucher payment will not provide access to free sanitary products for everyone who needs them and we would appreciate if you could advertise that other family members (i.e. parents/carers, siblings) can order products from CFINE completing the form at

CFINE will arrange delivery within 5 working days.  If those who need products are unable to complete this online form, the Aberdeen City Council Crisis Helpline 0800 0304 713 (available 8am to 8pm) will be able to help.


Useful Phone Numbers

Virtual School Helpline – 01224 523322

ACC Crisis Support Line – 0800 0304 713